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PCI DSS · Requirement 12: Support information security with organizational policies and programs
12.10.3

Incident response staff available around the clock

frameworkPCI DSS v4.0.1 sectionRequirement 12: Support information security with organizational policies and programs csf 2.0DE.AE-06 GV.RR-03 ID.IM-04 RC.CO-03 RC.CO-04 RC.RP-01 RS.CO-02 RS.MA-01 RS.MA-04 topicsIncident Response frameworks7 5 0 1
Official text · not licensableSummary (ControlMapping's wording): Incident response staff available around the clock. The requirement text is PCI SSC's copyright; see PCI DSS v4.0.1.

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Equivalents of 12.10.3 in other frameworks
FrameworkRequirementTitleLinkSource / reason
NIST CSF 2.0ID.IM-04RS.MA-01RS.MA-02RS.MA-03RS.MA-04Incident response plans and other cybersecurity plans that affect operations are established, communicated, maintained, and improved; The incident response plan is executed in coordination with relevant third parties once an incident is declared…CrosswalkSame topic: Incident Response
6 loosely related (not mappings)
DE.AE-06 Information on adverse events is provided to authorized staff and tools Loosely related
Only shares CSF DE.AE-06: related, not a mapping
GV.RR-03 Adequate resources are allocated commensurate with the cybersecurity risk strategy, roles, responsibilities, and policies Loosely related
Only shares CSF GV.RR-03: related, not a mapping
RC.CO-03 Recovery activities and progress in restoring operational capabilities are communicated to designated internal and external stakeholders Loosely related
Only shares CSF RC.CO-03: related, not a mapping
RC.CO-04 Public updates on incident recovery are shared using approved methods and messaging Loosely related
Only shares CSF RC.CO-04: related, not a mapping
RC.RP-01 The recovery portion of the incident response plan is executed once initiated from the incident response process Loosely related
Only shares CSF RC.RP-01: related, not a mapping
RS.CO-02 Internal and external stakeholders are notified of incidents Loosely related
Only shares CSF RS.CO-02: related, not a mapping
ISO 27001A.5.24A.5.25A.5.26Information security incident management planning and preparation; Assessment and decision on information security events…CrosswalkSame topic: Incident Response
7 loosely related (not mappings)
Clause 7.4 Communication Loosely related
Only shares CSF RC.CO-03, RC.CO-04, RS.CO-02: related, not a mapping
A.5.27 Learning from information security incidents Loosely related
Only shares CSF ID.IM-04, RS.MA-01: related, not a mapping
A.5.28 Collection of evidence Loosely related
Only shares CSF RC.CO-03, RS.MA-01: related, not a mapping
A.5.29 Information security during disruption Loosely related
Only shares CSF RC.RP-01: related, not a mapping
A.6.6 Confidentiality or non-disclosure agreements Loosely related
Only shares CSF GV.RR-03: related, not a mapping
Clause 7.1 Resources Loosely related
Only shares CSF GV.RR-03: related, not a mapping
Clause 7.2 Competence Loosely related
Only shares CSF GV.RR-03: related, not a mapping
CIS v8.1CIS 17.4CIS 17.1CIS 17.5CIS 17.7CIS 17.9Establish and Maintain an Incident Response Process; Designate Personnel to Manage Incident Handling…CrosswalkSame topic: Incident Response
7 loosely related (not mappings)
CIS 17.2 Establish and Maintain Contact Information for Reporting Security Incidents Loosely related
Only shares CSF RC.CO-04, RS.CO-02: related, not a mapping
CIS 17.6 Define Mechanisms for Communicating During Incident Response Loosely related
Only shares CSF RC.CO-04: related, not a mapping
CIS 11.1 Establish and Maintain a Data Recovery Process Loosely related
Only shares CSF ID.IM-04, RC.RP-01: related, not a mapping
CIS 8.9 Centralize Audit Logs Loosely related
Only shares CSF DE.AE-06: related, not a mapping
CIS 13.1 Centralize Security Event Alerting Loosely related
Only shares CSF DE.AE-06: related, not a mapping
CIS 13.11 Tune Security Event Alerting Thresholds Loosely related
Only shares CSF DE.AE-06: related, not a mapping
CIS 17.3 Establish and Maintain an Enterprise Process for Reporting Incidents Loosely related
Only shares CSF RS.CO-02: related, not a mapping
SOC 2CC7.3CC7.4Evaluating security events to determine if they are incidents; Responding to identified security incidentsEditorialSame topic: Incident Response (editorial pick)
6 loosely related (not mappings)
CC7.5 Recovering from identified security incidents Loosely related
Only shares CSF ID.IM-04, RC.CO-03, RC.CO-04, RC.RP-01: related, not a mapping
CC2.3 Communication with external parties Loosely related
Only shares CSF RC.CO-03, RC.CO-04, RS.CO-02: related, not a mapping
A1.3 Testing recovery plan procedures Loosely related
Only shares CSF ID.IM-04, RC.RP-01: related, not a mapping
CC1.2 Board independence and oversight of internal control Loosely related
Only shares CSF GV.RR-03: related, not a mapping
CC1.3 Structures, reporting lines, authorities and responsibilities Loosely related
Only shares CSF GV.RR-03: related, not a mapping
CC1.5 Accountability for internal control responsibilities Loosely related
Only shares CSF GV.RR-03: related, not a mapping
CMMCIR.L2-3.6.1IR.L2-3.6.3Incident Handling; Incident Response TestingCrosswalkSame topic: Incident Response
1 loosely related (not mappings)
IR.L2-3.6.2 Incident Reporting Loosely related
Only shares CSF RC.CO-03, RS.CO-02, RS.MA-01, RS.MA-04: related, not a mapping
800-53IR-4IR-8IR-2IR-3Incident Handling; Incident Response Plan…CrosswalkSame topic: Incident Response
13 loosely related (not mappings)
IR-6 Incident Reporting Loosely related
Only shares CSF RC.CO-03, RS.CO-02, RS.MA-01, RS.MA-04: related, not a mapping
IR-7 Incident Response Assistance Loosely related
Only shares CSF RS.CO-02, RS.MA-01, RS.MA-04: related, not a mapping
SR-8 Notification Agreements Loosely related
Only shares CSF RC.CO-03, RS.CO-02, RS.MA-01: related, not a mapping
CP-2 Contingency Plan Loosely related
Only shares CSF ID.IM-04, RC.CO-04: related, not a mapping
SR-3 Supply Chain Controls and Processes Loosely related
Only shares CSF RS.CO-02, RS.MA-01: related, not a mapping
CP-10 System Recovery and Reconstitution Loosely related
Only shares CSF RC.RP-01: related, not a mapping
IR-5 Incident Monitoring Loosely related
Only shares CSF RS.MA-04: related, not a mapping
PM-3 Information Security and Privacy Resources Loosely related
Only shares CSF GV.RR-03: related, not a mapping
…and 5 more in the downloads
HIPAA§164.308(a)(6)§164.308(a)(6)(ii)Security Incident Procedures; Response and ReportingCrosswalkSame topic: Incident Response
11 loosely related (not mappings)
§164.308(a)(1)(ii)(D) Information System Activity Review Loosely related
Only shares CSF RC.CO-03, RS.CO-02, RS.MA-01, RS.MA-04: related, not a mapping
§164.314(a)(2)(i) Business Associate Contracts Loosely related
Only shares CSF RC.CO-03, RS.CO-02, RS.MA-01, RS.MA-04: related, not a mapping
§164.314(a)(2)(iii) Business associate contracts with subcontractors Loosely related
Only shares CSF RC.CO-03, RS.CO-02, RS.MA-01, RS.MA-04: related, not a mapping
§164.314(b)(2)(iv) Group Health Plan Implementation Specification Loosely related
Only shares CSF RC.CO-03, RS.CO-02, RS.MA-01, RS.MA-04: related, not a mapping
§164.308(a)(7)(ii)(B) Disaster Recovery Plan Loosely related
Only shares CSF ID.IM-04, RC.CO-04, RC.RP-01: related, not a mapping
§164.308(a)(7)(ii)(C) Emergency Mode Operation Plan Loosely related
Only shares CSF ID.IM-04, RC.CO-04, RC.RP-01: related, not a mapping
§164.308(a)(7) Contingency Plan Loosely related
Only shares CSF ID.IM-04, RC.CO-04: related, not a mapping
§164.308(a)(7)(ii)(D) Testing and Revision Procedure Loosely related
Only shares CSF ID.IM-04, RC.CO-04: related, not a mapping
…and 3 more in the downloads
GDPRArt.33(1)Art.33(5)Notification of a personal data breach to the supervisory authority; Notification of a personal data breach to the supervisory authorityEditorialSame topic: Incident Response (editorial pick)
4 loosely related (not mappings)
Art.34(1) Communication of a personal data breach to the data subject Loosely related
Only shares CSF RC.CO-03, RC.CO-04, RS.CO-02: related, not a mapping
Art.32(1)(c) Security of processing Loosely related
Only shares CSF ID.IM-04, RC.RP-01: related, not a mapping
Art.37(1) Designation of the data protection officer Loosely related
Only shares CSF GV.RR-03: related, not a mapping
Art.39(1) Tasks of the data protection officer Loosely related
Only shares CSF GV.RR-03: related, not a mapping
NIS23.13.5Incident handling policy; Incident responseCrosswalkSame topic: Incident Response
6 loosely related (not mappings)
4.3 Crisis management Loosely related
Only shares CSF DE.AE-06, RS.CO-02: related, not a mapping
2.1 Risk management framework Loosely related
Only shares CSF GV.RR-03: related, not a mapping
3.3 Event reporting Loosely related
Only shares CSF RS.CO-02: related, not a mapping
3.4 Event assessment and classification Loosely related
Only shares CSF RS.MA-04: related, not a mapping
4.1 Business continuity and disaster recovery plan Loosely related
Only shares CSF RC.RP-01: related, not a mapping
4.2 Backup management Loosely related
Only shares CSF RC.RP-01: related, not a mapping
Essential EightISM-1819Following the identification of a cyber security incident, the cyber security incident…EditorialSame topic: Incident Response (editorial pick)
4 loosely related (not mappings)
ISM-0123 Cyber security incidents are reported to the chief information security officer, or one… Loosely related
Only shares CSF RS.CO-02: related, not a mapping
ISM-0140 Cyber security incidents are reported to ASD as soon as possible after they occur or… Loosely related
Only shares CSF RS.CO-02: related, not a mapping
ISM-1228 Cyber security events are analysed in a timely manner to identify cyber security incidents Loosely related
Only shares CSF DE.AE-06: related, not a mapping
ISM-1906 Event logs from internet-facing servers are analysed in a timely manner to detect cyber… Loosely related
Only shares CSF DE.AE-06: related, not a mapping
DORAArt.11(2)(b)Art.17(1)Art.17(3)Art.18(1)Response and recovery; ICT-related incident management process…EditorialSame topic: Incident Response (editorial pick)
12 loosely related (not mappings)
Art.11(2)(e) Response and recovery Loosely related
Only shares CSF RC.CO-03, RC.CO-04: related, not a mapping
Art.11(3) Response and recovery Loosely related
Only shares CSF ID.IM-04, RC.RP-01: related, not a mapping
Art.11(7) Response and recovery Loosely related
Only shares CSF RC.CO-03, RC.CO-04: related, not a mapping
Art.12(6) Backup policies and procedures, restoration and recovery procedures and methods Loosely related
Only shares CSF ID.IM-04, RC.RP-01: related, not a mapping
Art.5(2)(c) Governance and organisation Loosely related
Only shares CSF GV.RR-03: related, not a mapping
Art.5(3) Governance and organisation Loosely related
Only shares CSF GV.RR-03: related, not a mapping
Art.6(4) ICT risk management framework Loosely related
Only shares CSF GV.RR-03: related, not a mapping
Art.10(2) Detection Loosely related
Only shares CSF DE.AE-06: related, not a mapping
…and 4 more in the downloads
CPS 234Para 23Para 24Para 25Para 26Detect and respond to incidents in a timely manner; Maintain information security response plans…EditorialSame topic: Incident Response (editorial pick)
4 loosely related (not mappings)
Para 13 Board ultimately responsible for information security Loosely related
Only shares CSF GV.RR-03: related, not a mapping
Para 14 Define information security roles and responsibilities Loosely related
Only shares CSF GV.RR-03: related, not a mapping
Para 35 Notify APRA of material incidents within 72 hours Loosely related
Only shares CSF RS.CO-02: related, not a mapping
Para 36 Notify APRA of material control weaknesses within 10 business days Loosely related
Only shares CSF RS.CO-02: related, not a mapping
Cyber Essentials—No requirementNo mapping in our dataNo mapping in our data (Cyber Essentials covers five technical controls only).

Crosswalk a published crosswalk (NIST, ENISA, CIS, PCI SSC) makes the link · Editorial ControlMapping's judgement where no crosswalk exists; the reason is shown · Loosely related only shares a CSF 2.0 outcome: worth checking, not a mapping · No mapping in our data nothing mapped in our data; often new work, but check the coverage notes. How links are sourced.